RETURNS & EXCHANGES

 

Returns Policy

We at Larosastyle strive to ensure your satisfaction with our products. Please do not send it back yourself. The product returned by yourself without a return label will not be accepted by us. Customers who need to return please contact us, we will choose the appropriate return warehouse for you according to your address. Please understand.

Return Requests:

• Return requests can be accepted within 14 days after the product has been delivered.
• No return/exchange requests will be entertained after 14 days from the date of delivery.
• Clearance items and custom products (as stated on the description page) are not returnable.

All of our products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of the product that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact. We will only accept the returned items in the same condition as we sent(Including external packaging). 

Return & Exchanges

We usually customize the products after placing the order. If you want to return the order, each product needs to pay the cost of $10 because the products are all in customized. (And shipping fee and taxes do not return)

1. Quality problems: Please take pictures to upload to us, until we are sure to free replacement products to you. 
2. Size problem: Please contact us, we can give you one free change; product returned to the warehouse will be sent to your a new product. (Only one pair per order). If you need to exchange a lot of pairs, we need to charge a certain shipping fee according to the quantity. If you return the order, each pair needs to pay the cost of $10 cause the shoes are all in customized. (And shipping fee and taxes do not return)
3.  Please note that for returns due to reasons other than product quality, customers will be responsible for the return shipping costs (Usually $15). We appreciate your understanding.(And shipping fee and taxes do not return)

Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.

Please allow 10-14 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.

 

REFUND ATTENTION:

1. USA: We could support local returns. We only open warehouses in the United States.
2. Canada、Australia、 New Zealand & Other countries or regions not mentioned: We couldn't support return. Please carefully choose to buy.
   
3. If the package is accidentally lost on the way to the return, the refund you can get will be 60% of the price of the item.
4. After 15 days of delivery, refund services and logistics tracking services are not available. If you do not receive the item after delivery, please contact us immediately.
5. Issues with shipment should be addressed directly with the courier; we do not offer refunds for delivery issues.
6. Refund requests will not be eligible in specific situations, including incorrect contact information, refusal to sign for the parcel, refusal to pay import tax or fees, and refusal of import clearance.

If you have any questions then please email us at: support@larosastyle.com.

Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.