RETURNS & EXCHANGES

At LarosaStyle.com, we want you to love every item you receive. If your purchase does not meet your expectations, our return and exchange policy is designed to make the process as simple and transparent as possible.

Return Request Period

• Return requests must be submitted within 14 days after your order has been delivered.
• Requests submitted after 14 days from delivery will not be accepted.
• Clearance items, final sale products, and custom-made items (if specifically stated on the product page) are not eligible for return or exchange.

Return Conditions

Returned items must be:

• Unused, unworn, unwashed, and undamaged.
• Returned with original packaging, tags, and any included accessories.
• For footwear, the original box and protective packaging must be included.
• Items showing signs of wear, damage, or missing packaging may not be accepted.

Please do not send items back without contacting us first. Returns sent without an approved return label or return instructions may not be accepted. Our customer service team will provide the correct return address and instructions based on your location.

Returns & Exchanges

To provide customers with a smooth return experience, please select the option below that best matches your situation.

1. Quality Issues
   If your item arrives damaged, defective, or has a manufacturing issue, please contact us within 14 days and provide clear photos or videos of the issue. After confirmation, we will provide an appropriate solution, including replacement or other assistance.
2. Size Exchange
   If you need a different size, please contact us before returning your item. For footwear orders, we can provide one free size exchange per order. Additional exchanges may require an additional shipping fee depending on the quantity and destination.
3. Returns Due to Personal Preference
   For returns not related to product quality issues, the following fees will apply:
   • $15 USD handling and processing fee per item
   • $20 USD return shipping fee per item
   Original shipping fees and applicable taxes are non-refundable.

Please package your return securely. Items damaged during return shipping due to insufficient packaging may not qualify for a full refund.

Once your return arrives at our warehouse, please allow 10–14 business days for inspection and processing. You will receive a confirmation email once your refund has been completed.

Refund Information

• United States: We currently support local return processing within the United States.
• International Orders: Return availability may vary depending on your location. Please contact our customer service team before sending any return.
• Refunds will be issued to the original payment method after the returned item has been inspected and approved.
• Original shipping costs and taxes are not refundable.
• Customers are responsible for providing accurate shipping information when placing an order. Additional costs caused by incorrect addresses, refused delivery, unpaid import duties, or customs clearance issues may not be refundable.

Lost Return Packages

Once a return package has been shipped, customers are responsible for keeping valid tracking information until the package reaches our return facility.

If a return package is lost during transportation without valid proof of delivery, the refund amount may be affected based on the circumstances of the case.

Order Delivery Issues

If your package has not arrived or there is an issue with delivery tracking, please contact us as soon as possible. We will work with you and the carrier to help resolve the issue.

Refunds may not be available in cases involving:

• Incorrect or incomplete shipping information provided by the customer.
• Refusal to accept delivery.
• Failure to complete customs procedures or pay required import fees.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support team:

Email: support@larosastyle.com

Customer Service Hours:
Monday – Friday

By placing an order with LarosaStyle.com, you acknowledge and agree to this Returns & Exchanges Policy. We reserve the right to update this policy when necessary.